Hello Firecast provides the ability for instant, real-time interactive communications with large groups of people during critical events. A proven two-way mobilisation-class, incident and emergency communication system, our customers are using Hello Firecast to deliver millions of critical messages, mobilize the masses in times of emergency and as a key enabler for Business Continuity specialists to confidently execute their continuity, restoration and communications plans.
Designed to be the most robust and reliable in its class and engineered with specialised services
and components for high throughput performance, extreme reliability, and on-demand elastic
scalability across communications channels, Hello Firecast enables organisations to reach their
contacts rapidly. Regardless of where they are, how they work, or what mobile device they are using,
contacts will get the messages they need, when they need them.
Fast and Reliable
Communications Every Time
Recognised by businesses for secure, fast and reliable crisis communication to aid successful
business recovery. Businesses use Hello Firecast for their business continuity planning and crisis
Secure, Fast & Reliable Communications. Every Time.
In moments of crisis, communications can often be chaotic. Every delay in the dissemination of information may have detrimental results such as loss of vital assets or lives. For situations where safety cannot be compromised, it is vital that the organisations are equipped with robust and highly available communications infrastructure and capabilities.
Provide Timely, Accurate and Clear Information with
Pre-prepared message templates help save time in a critical situation. Creating a message from scratch after an emergency has occurred often lead to mistakes in the clarity of instructions, missing key facts and the incorrect tone of the message. Firecast makes it easy to pre-define and create message templates, and to refine the message templates during the actual event.
Multiple Communications Paths and Redundancy
with Multi-Channel Distribution
Effective critical communications require the coordinated use of multiple channels of communication. Firecast allows organisations to include all relevant communication channels the contacts are most likely to use, and provides multiple means of delivering critical information so that if one should fail, others may get through. Firecast comes with optional features to allow SMS Text Messaging to be coupled with App Push Messaging, Email and Voice Calls; and also with social networking messaging platforms that include Facebook Messenger, Tok-Tok, Line, Telegram and WeChat. As a leading communications provider, Hello Technology is an early access program partner with Google and Samsung, and has developed beta message delivery connectors for the upcoming channels of RCS and WhatsApp for Business.
Disseminate Quickly to the Right Communications Contacts
Having your key contacts and stakeholders for every situation prepared beforehand is key to timely communications. Firecast provides contact management functions to help you identify and prepare the right distribution before critical events happen, and helps you execute your communications plan to be as timely as possible. It allows you to build unlimited groups around your selected attributes, and communicate to target groups easily and reliably; such as people in a rapid reaction team, specific location or job role.
Automate your Voice Calls and Capture
Firecast is being used by organisations to send text, push, email and voice messages to thousands of contacts simultaneously. For voice calls, it allows organisations to automate voice calls with pre-defined messages and call flows, and capture immediate responses with each automated voice call.
Secure Message Transmissions
During a crisis, organisations do not want to worry about message security. Firecast ensures the message comes from an authenticated source to allow recipients to be sure of the originator of each message that is acted on. As part of our focus on security, Hello Technology has also attained the stringent OSPAR certification to provide a secure and safe messaging infrastructure.
Auto Responders to Perform Automated Actions
Firecast engages people across channels using interactive messages, alerts and notifications. Replies from the multi-channels are captured, and auto-response rules can be set to perform automated actions and to send responses based on the content of the reply. If people cannot be contacted or if the issue cannot be resolved, Auto Responders can be used to escalate the crisis notification to higher level or to a different team.